How do I receive the film if I choose Buy the Film?

Your digital MP4 film will be emailed to you immediately after purchase. Download it to your device and watch whenever you want. There is no scheduled viewing time or 48-hour viewing window.

What devices can I use to watch the film I purchase?

The film is provided as an MP4 file and can be played on any computer, phone, tablet, television or other device that supports MP4 video playback.

How do I receive my screening ticket?

Immediately after purchase, you will receive an email containing your private screening link, password and instructions for watching.

What if I don’t receive my email?

Please check your spam or junk folder. If you still cannot locate your film, Collector’s Edition or screening information, contact us and we will assist you.

Is the Digital Collector’s Edition included with every purchase?

The 20-page Digital Collector’s Edition is included free when you Buy the Film or purchase any screening ticket by December 9, 2026. It will be emailed to you immediately after purchase.

Do I have to watch the film at the scheduled screening time?

No. Each screening ticket gives you a 48-hour viewing window beginning at the scheduled screening start time. You can watch the film at any time during those 48 hours.

If I purchase Watch + Live with John Primer, do I have to be there at the scheduled time?

You can watch the film at any time during your 48-hour viewing window, but the conversation with John Primer is live. To participate, you’ll need to join at the scheduled live session time.

Can I watch a screening on my television?

Yes. Most viewers can watch using a smart TV browser, screen casting, AirPlay, an HDMI connection or a compatible streaming device.

Can I share my screening link with others?

No. Screening links are intended for the purchaser only. Please support independent film and music projects by encouraging others to purchase their own ticket.

Can I share the MP4 film I purchase with others?

No. Your purchased digital copy is licensed for your personal use and should not be copied, distributed, uploaded or shared with others.

What happens if a live event is rescheduled?

Your ticket will remain valid, and ticket holders will be notified of the new date and time.

Who do I contact if I have technical problems?

Please contact us using the Contact page and we will assist you as quickly as possible.